The draft amendment to the consumer law of first instance the online shopping system cooling off per

April 24th morning, the twelve session of the Standing Committee of the National People’s Congress of the second meeting of the consumer protection law amendment bill. A day earlier, Lee, director of the Legislative Affairs Commission of the NPC Standing Committee at the first plenary meeting of the consumer protection law amendment bill.

current consumer protection law enacted in 1993, after twenty years of implementation, the current consumer protection in the field of the emergence of many new situations and new problems, it is necessary to amend the law in a timely manner." Li Shi representation.

the draft amendment to the reviewer, the new regulations on the development of online shopping in recent years is made, explicitly put forward the "7 days no reason to return, the online shopping" cool "system, to better protect the interests of consumers.

in this regard, a number of members involved in the deliberations of the group have expressed their approval, but there are also members said that after the introduction of the provisions of the fear of causing malicious return tide, should increase the number of binding terms.

built online shopping cool period

in November last year, Alibaba held a double eleven promotional Festival, one day sales of up to 19 billion 100 million yuan. According to the China e-commerce research center monitoring data show that in 2012 China’s online retail market transactions amounted to 1 trillion and 320 billion yuan, an increase of up to 64.7%.

obviously, online shopping has become a new consumption patterns. However, this new way of shopping, to bring convenience to consumers, but also brought a lot of trouble.

"shopping on the Internet, one of the biggest problems is the consumers and operators of asymmetric information, consumers see the operators to provide the text and pictures to buy, and buy the real hand may be completely different." Participate in the deliberations of the new members of the group said.

survey shows that 54% of consumers believe that it is difficult to guarantee after-sales service, more than 60% customers are not satisfied with the current return service. Therefore, in the consumer protection law, the draft amendment, made the corresponding provisions of the new format, "the provisions of the online commodity operators responsibility, have provisions on the protection of consumer rights." New members said.


in this law draft amendment to a reviewer, specially added twenty-eighth:

operators to sell commodities on the Internet, television, telephone, mail order, consumers have the right to return within seven days from the date of receipt of goods, but according to the commodity nature should not be returned except. The business operator shall, within seven days from the date of receipt of the returned goods, return the price paid by the consumer."

this, a number of participants in the deliberations of the members expressed their approval. There are twenty-eighth days in the return of the provisions of the 7 days, which is what we usually call the cooling off period or the right to regret. Consumers are still relatively vulnerable groups, and now a new way of selling to consumers have such a period of regret to protect their rights and interests." Jiang Zhuangde said. >